Daymark Recovery Services stands as a beacon of hope for individuals navigating the complexities of mental health challenges, substance abuse disorders, and developmental disabilities. Operating across North Carolina, Daymark offers a wide array of evidence-based services designed to foster recovery, independence, and overall well-being. This comprehensive guide delves into Daymark’s mission, core values, services, locations, consumer rights, and innovative programs like Tailored Care Management (TCM) and Behavioral Health Urgent Care (BHUC). It also explores the organization’s commitment to community collaboration, patient-centered care, and culturally competent treatment, providing a detailed resource for those seeking support or information.
Mission and Core Values: Guiding Principles for Recovery
Daymark Recovery Services is driven by a mission to inspire and empower people to seek and maintain recovery and health. This mission is underpinned by a set of core values that shape every aspect of their operations:
- Whole Person Integration: Addressing physical, behavioral, and social health needs holistically.
- Quality of Care: Delivering evidence-based, high-standard treatments.
- Patient-Centered: Prioritizing individual goals, preferences, and cultural backgrounds.
- Community Collaboration: Partnering with local organizations to enhance service delivery.
These values ensure that Daymark’s services are not only effective but also compassionate and tailored to the unique needs of each client.
Services Offered: A Multifaceted Approach to Care
Daymark provides an extensive range of services to address mental health, substance abuse, and developmental disabilities. While not all services are available at every location, clients can access the following by contacting their nearest center:
Mental Health Services
- Outpatient Individual, Group, and Family Therapy: Personalized counseling to address emotional and psychological challenges.
- Psychiatric Evaluations: Comprehensive assessments to diagnose and plan treatment.
- Medication Management: Ongoing oversight to ensure medications are effective and safe.
- Assertive Community Treatment (ACTT): Intensive, community-based support for individuals with severe mental illnesses.
- Psychosocial Rehabilitation (PSR): Programs like Club Insight and Club Creative to promote social and life skills.
- Day Treatment: Structured programs for youth and adults to support recovery in a group setting.
Substance Abuse Services
- Substance Abuse Assessments: Evaluations to determine the extent of substance use and appropriate interventions.
- Intensive Outpatient Programs (IOP): Structured therapy for adults and adolescents to address substance abuse without residential stays.
- Residential Treatment: Short-term, immersive programs for adults needing intensive support.
- DWI Assessments and Treatment: Specialized services for individuals with driving-while-impaired charges.
- Juvenile Justice Substance Abuse and Mental Health Program (JJSAMHP): Targeted support for youth involved in the justice system.
Crisis and Emergency Services
- Mobile Crisis Management: 24/7 support for individuals experiencing mental health or substance abuse crises.
- Facility-Based Crisis (FBC): 24/7 inpatient stabilization services in Cabarrus, Davidson, and Union counties.
- Behavioral Health Urgent Care (BHUC): Walk-in clinics offering immediate care as an alternative to emergency rooms.
Specialized Services
- Advanced Access/Walk-In Services: Quick access to care without long wait times.
- Peer Support Services: Guidance from individuals with lived experience in recovery.
- Intensive In-Home Services: Family-centered support for youth to prevent out-of-home placement.
- Critical Time Intervention (CTI): Time-limited support to help individuals transition from crisis to stability.
- Forensic Evaluations: Assessments for legal purposes, such as court-ordered evaluations.
To illustrate the interconnectedness of these services, the following Mermaid chart outlines Daymark’s service ecosystem:
This chart highlights how Daymark’s services are structured to address diverse needs, ensuring clients receive comprehensive care tailored to their circumstances.
Locations and Hours: Accessibility Across North Carolina
Daymark operates multiple centers across North Carolina, each offering a subset of services based on community needs. Below is a detailed list of key locations, their contact information, and hours of operation:
| County | Center | Location | Phone Number | Crisis Number | Hours |
|---|---|---|---|---|---|
| Cabarrus | Cabarrus Center | Concord | (704) 939-1100 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Cabarrus | Facility-Based Crisis | Concord | (704) 933-3212 | (866) 275-9552 | 24/7/365 |
| Chatham | Chatham Center | Siler City | (919) 663-2955 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Chatham | PSR-Pittsboro Center (Club Insight) | Pittsboro | (919) 542-0107 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Davidson | Davidson Center | Lexington | (336) 242-2450 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Davidson | Facility-Based Crisis | Lexington | (336) 300-8826 | (866) 275-9552 | 24/7/365 |
| Forsyth | Behavioral Health Urgent Care | Winston-Salem | (336) 607-8523 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Forsyth | ACTT and PSR | Winston-Salem | (336) 722-4000 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Stokes | Stokes Center | King | (336) 983-0949 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Davie | Davie Center | Mocksville | (336) 751-5636 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Person | PSR-Person Center (Club Creative) | Roxboro | (336) 597-2115 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Rockingham | Rockingham Center | Wentworth | (336) 342-8316 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Rowan | Rowan Center | Salisbury | (704) 633-3616 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Stanly | Stanly Center | Albemarle | (704) 983-2117 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Union | Union Center | Monroe | (704) 296-6200 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
| Union | Facility-Based Crisis | Monroe | (704) 283-6040 | (866) 275-9552 | 24/7/365 |
| Vance | Vance Center | Henderson | (252) 433-0061 | (866) 275-9552 | Mon-Fri: 8:00 AM–5:00 PM |
Note: Some centers offer evening and weekend hours. Clients should contact their local center for specific schedules.
Daymark’s strategic placement of facilities ensures accessibility, with 24/7 crisis services available in multiple counties. The organization’s partnership with Cardinal Innovations Healthcare Systems enhances its ability to serve diverse populations across the state.
Consumer Rights and Responsibilities: Empowering Clients
Daymark is committed to upholding the rights of every client, as outlined in North Carolina General Statutes (Chapter 122C). These rights ensure that clients receive respectful, dignified, and culturally competent care. Key rights include:
- Right to Privacy and Respect: Freedom from abuse, neglect, or exploitation.
- Right to Culturally Competent Treatment: Care tailored to age, cultural background, and level of need.
- Right to a Personalized Treatment Plan: Developed within 15 days of admission, focusing on individual goals.
- Right to Confidentiality: Protection of personal and health information unless authorized or legally required.
- Right to Refuse Treatment: Except in emergencies, court-ordered cases, or for minors with guardian consent.
- Rights in 24-Hour Facilities: Access to mail, privacy, personal hygiene, and advocacy services.
Clients also have responsibilities to ensure a safe and effective treatment environment, such as:
- Respecting staff and other clients.
- Attending scheduled appointments and communicating openly with providers.
- Adhering to facility policies, including bans on tobacco, weapons, and illicit substances.
- Paying for services according to financial or insurance plans.
Rights in 24-Hour Facilities
For clients in 24-hour programs, additional rights include access to daily hygiene, uninterrupted sleep, and private consultations with advocates or legal counsel. Searches and seizures are strictly regulated, requiring reasonable cause and documentation.
Grievance Process
Daymark encourages clients to voice concerns or complaints. The process is straightforward:
- Discuss with Therapist: Address issues directly with the primary clinician within five working days.
- Appeal to Supervisor: If unresolved, escalate to the support supervisor within ten days.
- Timely Resolution: Staff aim to address concerns promptly, with maximum timeframes to account for absences.
Clients can also contact Disability Rights North Carolina at (877) 235-4210 for external support.
Tailored Care Management (TCM): A Holistic Approach
Since December 2022, Daymark has offered Tailored Care Management (TCM), a community-based service that integrates physical, behavioral, and social health care. TCM connects clients with a dedicated care manager and team to:
- Coordinate healthcare services.
- Educate clients on managing health conditions.
- Provide tools for overall health improvement.
TCM is particularly beneficial for clients with complex needs, ensuring seamless care across providers and settings. The program reflects Daymark’s commitment to whole-person integration, addressing not just symptoms but the broader context of a client’s life.
Behavioral Health Urgent Care (BHUC): Immediate Support
Daymark’s Behavioral Health Urgent Care (BHUC) facilities provide an innovative alternative to hospital emergency rooms for individuals in mental health or substance abuse crises. These walk-in clinics offer immediate assessments, stabilization, and referrals to ongoing care. The newest BHUC in Rockingham County, supported by local government and Vaya Health, exemplifies Daymark’s collaborative approach to expanding access.
BHUC services include:
- Crisis intervention and stabilization.
- Psychiatric evaluations.
- Referrals to outpatient or residential programs.
The following table compares BHUC to traditional emergency rooms for mental health crises:
| Feature | BHUC | Emergency Room |
|---|---|---|
| Wait Time | Minimal (walk-in) | Often hours |
| Specialization | Mental health and substance abuse | General medical emergencies |
| Environment | Calm, therapeutic | High-stress, busy |
| Follow-Up | Direct referrals to Daymark services | Limited mental health follow-up |
BHUCs reduce the burden on emergency rooms while providing specialized, compassionate care.
Treatment Plans: Personalized and Collaborative
Every client at Daymark receives a personalized treatment plan within 15 days of admission. These plans are:
- Collaborative: Developed with input from the client, their family (if applicable), and the care team.
- Culturally Appropriate: Reflective of the client’s background, preferences, and needs.
- Goal-Oriented: Focused on measurable outcomes, such as improved mental health or sobriety.
- Reviewed Annually: Updated as needed to reflect progress or changing circumstances.
Clients can request a copy of their plan at any time, ensuring transparency and engagement in their recovery journey.
Advanced Directives: Planning for Future Care
Daymark supports clients in creating advanced directives to guide their care if they become unable to make decisions. The three types of directives are:
- Living Will: Specifies preferences for life-sustaining treatment in terminal conditions.
- Health Care Power of Attorney: Designates a trusted individual to make medical decisions.
- Advance Instruction for Mental Health Treatment: Outlines preferences for mental health care.
Clients can share existing directives with providers or seek assistance in developing new ones, ensuring their wishes are honored.
Community Resources and Support
Daymark connects clients and families to a wealth of resources, including:
- National Suicide Prevention Lifeline: (800) 273-8255
- NAMI (National Alliance on Mental Illness): (800) 950-6264
- Alcoholics Anonymous (AA) and Narcotics Anonymous (NA): Support groups for substance abuse recovery.
- Local Departments of Social Services and Health Departments: For additional community support.
These resources complement Daymark’s services, fostering a robust support network.
Daymark Living: A Unique Residential Option
In Waxahachie, Texas, Daymark Living offers a residential community for adults with intellectual and developmental disabilities. While distinct from Daymark Recovery Services, it shares a commitment to empowering individuals. Key features include:
- Cottage-Style Living: Residents share homes with private or shared bedrooms and bathrooms.
- Comprehensive Support: Includes meals, transportation, medical services, and daily living assistance.
- Programming: Vocational training, recreational activities, and social events.
- Admissions Process: Involves an application, interview, and eligibility assessment. Contact (972) 525-2727 for details.
Costs vary based on services, and financial assistance may be available. Daymark Living does not publish specific pricing but encourages inquiries for personalized quotes.
Why Choose Daymark Recovery Services?
Daymark’s unique strengths make it a leader in mental health and substance abuse care:
- Evidence-Based Practices: Treatments are grounded in research to maximize effectiveness.
- Accessibility: Multiple locations, 24/7 crisis services, and walk-in options ensure timely care.
- Holistic Care: TCM and BHUC address physical, behavioral, and social needs.
- Community Partnerships: Collaborations with organizations like Vaya Health and Cardinal Innovations enhance service delivery.
- Client Empowerment: Rights, responsibilities, and treatment plans prioritize client autonomy and dignity.
Conclusion
Daymark Recovery Services is more than a healthcare provider—it is a lifeline for individuals and families facing mental health, substance abuse, and developmental challenges. With a mission to inspire and empower, Daymark combines evidence-based treatments, compassionate care, and innovative programs like TCM and BHUC to transform lives across North Carolina. Whether through outpatient therapy, crisis intervention, or community-based care, Daymark’s commitment to whole-person integration and patient-centered services shines as a guiding light, much like the daymarks that inspired its name.
For more information or to access services, visit www.daymarkrecovery.org or call your nearest center. If you’re in crisis, dial (866) 275-9552 for immediate support.
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Daymark Recovery Services offers compassionate mental health support with skilled staff who genuinely care. Their services are a lifeline for those seeking help with mental wellness.